Frequently Asked Questions
Is your work microwave and dishwasher safe?
All of my pots intended for food are made with food-safe glazes and are microwave and dishwasher safe.
Do you do bulk or wholesale orders?
I do not currently offer bulk or wholesale orders. If you are interested in a large order we can discuss if your request is possible. Please email me at ceramicsmadebymegan@gmail.com
Do you accept requests for custom work?
Not at this time.
How are items shipped?
All items are double packaged with a two layer of cardboard and packing material, to secure your item. Most of my packaging materials are craft paper and cardboard boxes. I also may use recycled packing peanuts or bubble wrap from orders I receive when restocking my ceramics supplies.
Shipping Costs?
Ceramic items are fragile, require lots of packaging, and can be heavy which is why it can cost more to ship. I do my best to pack and ship pieces as safely as I can while keeping your costs as low as possible. If you placed multiple orders with me and it's safe to do so, I will consolidate items and refund any shipping overages.
Returns/
Refunds
With the exception of shipping breakages, I do not accept returns or exchanges. Please check all listing photos and read through the descriptions thoroughly before purchasing. Since each item is handmade one at a time, even if you purchase multiple of the same made-to-order item, please account for some slight variation in shape, size and glaze application. No two items will be identical, but that’s what makes handmade items so special and unique!
If your item is damaged upon delivery, please take a photo of the damages and email me the images no later than 5 days from the delivery date. Please understand that due to the nature of my work, some items are specifically one of a kind and cannot be replaced or replicated. If this is the case I will issue a full refund. If the item is replaceable, I will work to re-make it as close to the original as I can, this can take 4-6 weeks to complete.
Unfortunately, if your order is marked as delivered and you have not received your package, I cannot refund the cost of order or shipping charges. Ceramics Made by Megan is not responsible for packages that are stolen or otherwise not delivered when they have a "delivered" status.